Privacy Policy

Information We Collect

At clarivonquel, we collect various types of information to provide you with comprehensive financial fraud prevention services. Personal identification information includes your name, email address, phone number, and business details when you register for our platform or contact us directly.

• Account registration information and login credentials
• Business verification documents and financial records
• Device information, IP addresses, and browser data
• Communication records from customer support interactions
• Usage patterns and platform interaction data
• Third-party integration data from connected financial systems

We also collect information through cookies and similar tracking technologies to improve your user experience and provide personalized fraud protection recommendations. This technical data helps us identify suspicious patterns and enhance our security measures.

How We Use Your Information

Your information enables us to deliver effective fraud prevention services tailored to your business needs. We use personal data to verify your identity and establish secure access to our platform, ensuring only authorized users can access sensitive financial protection tools.

Transaction data analysis forms the core of our fraud detection algorithms. By examining patterns in your financial data, we can identify potentially fraudulent activities and alert you before significant losses occur. This proactive approach has helped Australian businesses prevent millions in fraud-related losses since our launch in 2024.

• Providing fraud monitoring and detection services
• Sending security alerts and suspicious activity notifications
• Improving our machine learning algorithms for better protection
• Customizing dashboard features based on your business type
• Conducting security assessments and risk evaluations
• Communicating important platform updates and security patches

Customer support interactions help us resolve technical issues and improve our service quality. We may record support calls for training purposes and to ensure consistent, high-quality assistance for all users.

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our security standards. Essential service providers include cloud hosting services, payment processors, and security verification companies that help us deliver reliable fraud prevention services.

When integrating with your existing financial systems, we may share relevant transaction data with authorized banking partners and financial institutions. This sharing is limited to what's necessary for fraud detection and requires your explicit consent through our secure integration process.

• Cloud infrastructure providers for secure data storage
• Authentication services for identity verification
• Banking partners for transaction monitoring integration
• Cybersecurity firms for threat intelligence sharing
• Legal advisors when required by Australian law
• Auditing firms for compliance verification

All third-party partners sign comprehensive data processing agreements that require them to maintain the same level of data protection we provide. We regularly audit these relationships to ensure ongoing compliance with privacy standards.

Your Privacy Rights

You have significant control over your personal information and how we use it. Access rights allow you to request a complete copy of all personal data we hold about you, including transaction analysis reports and security assessments we've conducted on your behalf.

Correction rights ensure you can update inaccurate information quickly. Since fraud prevention depends on accurate data, we encourage you to review and update your information regularly through your account dashboard or by contacting our privacy team directly.

• Request access to all personal data we store about you
• Correct inaccurate or outdated information
• Delete personal data when no longer needed for fraud prevention
• Object to certain types of data processing
• Request data portability to other fraud prevention services
• Withdraw consent for non-essential data processing

To exercise these rights, contact our privacy team at info@clarivonquel.com with your request and account verification information. We typically respond within 30 days and provide detailed explanations if any limitations apply to your specific request.

Data Security and Protection

Protecting your financial data requires multiple layers of security technology and procedures. We use enterprise-grade encryption for all data transmission and storage, ensuring your information remains secure whether it's moving between systems or stored in our databases.

Our Australian data centers feature 24/7 monitoring, biometric access controls, and redundant backup systems. All staff with data access undergo background checks and receive regular security training focused on financial data protection best practices.

• AES-256 encryption for data storage and transmission
• Multi-factor authentication for all system access
• Regular security audits by independent cybersecurity firms
• Automated threat detection and response systems
• Secure API connections with banking and financial partners
• Regular staff security training and access reviews

We maintain comprehensive incident response procedures and work closely with Australian cybersecurity authorities to stay ahead of emerging threats. Our security measures are continuously updated to address new types of cyber attacks targeting financial services.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide fraud prevention services and meet legal obligations. Active account data is retained while your account remains active, plus an additional period necessary for fraud pattern analysis and security monitoring.

Transaction analysis data may be retained longer than other personal information because historical patterns are crucial for identifying new fraud techniques. However, we regularly review retention periods and delete data when it's no longer needed for legitimate business purposes.

• Account information: Retained while account is active plus 7 years
• Transaction data: Retained for up to 10 years for pattern analysis
• Support communications: Deleted after 5 years unless legal hold applies
• Security logs: Retained for 3 years for audit purposes
• Marketing preferences: Deleted immediately upon unsubscribe
• Fraud reports: Retained as required by Australian financial regulations

When data reaches its retention limit, we use secure deletion procedures that make recovery impossible. You can request early deletion of certain types of data, though some information may need to remain for regulatory compliance or ongoing fraud prevention effectiveness.

International Data Transfers

While clarivonquel primarily operates within Australia, some data processing occurs internationally through our trusted service providers. Cloud backup services may store encrypted copies of your data in secure facilities located in other countries with strong data protection laws.

We ensure international transfers meet Australian privacy standards through contractual safeguards and by selecting partners in countries with adequate data protection frameworks. The European Union and United States are our primary international processing locations due to their robust privacy regulations.

• Encrypted data backups stored in secure international facilities
• Fraud intelligence sharing with global cybersecurity partners
• Cloud processing services with privacy-compliant providers
• Customer support services provided by international teams
• Software development and security testing by overseas specialists

We continuously monitor international privacy developments and adjust our transfer mechanisms as needed to maintain the highest protection standards. If you prefer to limit international processing, contact us to discuss available options for your specific situation.

Cookies and Tracking Technologies

clarivonquel uses cookies and similar technologies to enhance your user experience and improve our fraud detection capabilities. Essential cookies enable basic platform functionality, including secure login sessions and fraud alert delivery systems.

Analytics cookies help us understand how users interact with our platform, allowing us to identify areas for improvement and optimize fraud detection algorithms. These insights help us develop better security features and more intuitive user interfaces.

• Session cookies for secure login and account access
• Security cookies for fraud detection and prevention
• Analytics cookies for platform usage and performance monitoring
• Preference cookies to remember your dashboard settings
• Communication cookies for customer support chat functionality

We do not use cookies for advertising purposes or share cookie data with marketing companies. Our tracking technologies focus exclusively on security, functionality, and service improvement rather than promotional activities.